Shipping policy

Thank you for shopping with NuvaFlora.

We work to process and ship orders as quickly as possible while keeping customers informed throughout the delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Estimated Delivery

Estimated delivery times vary depending on destination and the shipping method available for your order.

Approximately 7–12 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout once the order has been dispatched.

Please allow up to 48 hours for tracking information to update after shipment.

Multiple Shipments

In some cases, items from the same order may arrive separately.

You will not be charged additional shipping fees if an order is divided into multiple shipments unless clearly stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible at support@nuvaflora.com.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact us with your order number.

We will review the tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.

Customs and Import Charges

Any applicable customs duties, taxes, or import fees will be handled in accordance with the rules applicable to the destination country and the checkout method used.

If additional charges may apply to an order, they should be paid by the party legally responsible for them under applicable rules.

For questions regarding shipping, contact support@nuvaflora.com.